Subscription, Cancellation & Refund Policy

1. Plans and billing

• Monthly subscriptions are billed in advance each month; annual subscriptions are billed in advance for 12 months.
• One-time purchases (for example onboarding, data migration, training or an on-premise licence) are billed as stated in the order.
• Subscriptions renew automatically at the end of each term until cancelled.

2. The 48-hour verification review

Workspaces are activated immediately after payment and reviewed within 48 hours. If, during this review, we find that the information provided is false or inaccurate or required documents are missing, we may suspend the Workspace and refund the fees paid for it in full to the original payment method within 14 days, as set out in the Terms of Service.

3. How to cancel

An Administrator may cancel at any time from the Workspace settings or by notice to info@primels.co.il or +972 55 502 7988, by phone, by email or in writing. We will confirm the cancellation in writing.

4. Consumers (individuals buying not for business purposes)

If you are a consumer within the meaning of the Consumer Protection Law, 5741-1981, you may cancel a distance transaction within 14 days from the transaction or from receipt of the transaction document, whichever is later, in accordance with section 14C of that Law. We will refund the amount paid within 14 days of receiving the cancellation notice, less a cancellation fee of 5% of the transaction price or NIS 100, whichever is lower, as permitted by the Consumer Protection (Cancellation of Transaction) Regulations, 5771-2010.

For a continuous transaction (a recurring subscription), you may cancel at any time; cancellation takes effect within 3 business days of our receipt of your notice, and you will not be charged after that, as provided in section 13D of the Law.

Where these statutory rights grant you more than this Policy, the statutory rights prevail.

5. Business customers

• Monthly plans: cancellation takes effect at the end of the current billing month; fees already paid for that month are not refunded.
• Annual plans: cancellation within 14 days of the initial purchase entitles the Customer to a full refund. After that, cancellation takes effect at the end of the annual term and no refund is given for the remaining months, unless otherwise agreed in writing.
• One-time services: refundable in full if cancelled before work begins; once work has begun, a proportionate amount for the work not yet performed is refunded.
• If we terminate a Subscription without cause, or the Customer terminates because of our uncured material breach or a materially adverse change, we refund prepaid fees for the unused period on a pro-rata basis.

6. Refund method and timing

Refunds are made to the original payment method, normally within 14 days. The time it takes the funds to appear depends on the card issuer. A credit tax invoice is issued as required.

7. After cancellation

Access continues until the cancellation takes effect. Customer Data remains available for export for 30 days afterwards and is then deleted in accordance with the Data Processing Agreement.